Reducing Cognitive Load Is More Effective Than Increasing Effort
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Author – John Harrington
Pressure is not a strategy for improving performance; design is.
The Effort Trap
When performance starts to decline, organisations often increase accountability and urgency. However, if the system is poorly designed, all this additional effort does is accelerate burnout.
The Design Advantage
Clear task sequencing, defined ownership, and structured workflows reduce friction and increase reliability.
Neuro-inclusive design improves performance because it supports cognitive capacity rather than straining it.
Working with Refocus
Refocus partners with organisations to engineer sustainable performance through cognitive inclusion architecture.
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